If you’ve ever visited our stunning display home in Aura, chances are you’ve met Katie Bailey. And if you have, you’ll know straight away that she’s not your typical new home sales consultant. Warm, thoughtful and relentlessly invested in her clients’ goals, Katie has quickly become a valued part of Dwyer Quality Homes. 

Why She Chose Dwyer Quality Homes

Before joining the team, Katie built a diverse career in sales and completed a degree in architecture and interior design. During her years as a media sales rep, Dwyer Quality Homes was actually her client – and over that time she developed a strong relationship with the team. 

So when our former General Manager, now Estimator, Ben, suggested she consider a role with the company, she realised that the culture, values and team environment aligned perfectly with the type of place she wanted to work. 

“I don’t think I would have gone to any other builder,” she says. “The way we operate – the values and the family feel – it matched exactly what I was looking for.”

A People-First Consultant

Katie’s approach to her role is simple: it’s never just about the house itself; it’s about the people. 

She takes the time to get to know her clients, well beyond their budget. She asks about their routine, their future plans, how their family interacts, and how they entertain – all to design a lifestyle, not just a layout. 

Clients often tell her they feel understood, supported and genuinely cared for – and many stay in touch long after their build is complete. She frequently receives updates, baby news, wedding announcements, and heartfelt thank-you messages.

“When clients stay in touch like that, it makes me realise how special this job really is,” she says. “It reminds me that I’ve played a part in something really meaningful for their family.”

Honesty and Transparency Above All Else

In an industry where information can sometimes be confusing and shrouded by smoke and mirrors, Katie leads with clarity and truth. She’s open about budgets, timelines and site complexities, right down to the nitty-gritty details.

“You can’t last in this industry without honesty,” she says. “That’s how you build trust, and that’s how people come back to you time and time again.

“I’ve even had clients tell me their parents built with us 30 years ago, and now they’re recommending us to their children because they know our homes stand the test of time.”

Her Advice For First-Time Builders

Katie’s biggest tip for those who are looking at building their home for the first time? Talk openly with your sales consultant about your wants and needs. Her advice for new home sales consultants? Ask questions – lots of them. 

“By listening to my clients talk about their habits, lifestyle and routines, I can tailor my recommendations to them, and we can design something that’s completely personalised,” she says.

“As a custom builder, this is crucial. Right from the get-go, we understand the ins and outs of how they like to live, so that we can get it exactly right.”

Get In Touch With Katie

Katie is one of the many reasons why the Dwyer Quality Homes experience feels personal, easy and genuinely enjoyable. She brings honesty, care and invaluable design insight to every client she meets – and she’s ready to help you take the first step. 

Want to get in touch with Katie? Feel free to reach out – she’s ready to answer your questions and help you bring your dream home to life.